ko8 Privacy Policy
Your privacy is a fundamental priority at ko8. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and the rights you hold over your own data. We are committed to transparency in every aspect of our data practices.
SSL Encryption
All data transmitted between your device and ko8's servers is protected using industry-standard 256-bit SSL encryption. This ensures that your personal details, payment information, and account credentials are never exposed during transmission.
Secure Data Storage
Personal data collected by ko8 is stored on secured, access-controlled servers. Storage systems are protected by firewalls, intrusion detection systems, and regular security audits. Only authorised personnel with a strict need-to-know requirement may access stored player data.
Your Data, Your Rights
ko8 respects your right to access, correct, and request deletion of your personal data. You may submit a data subject access request at any time by contacting our support team. We aim to respond to all valid data requests within 30 days of receipt.
Payment Data Protection
Payment method details such as bKash numbers, Nagad accounts, and card numbers are processed securely. ko8 does not store full card numbers on its servers. Payment processing is handled via encrypted, PCI-compliant channels to protect every transaction.
No Unauthorised Sharing
ko8 does not sell, rent, or trade your personal data to third-party advertisers or marketing agencies. Data is only shared with trusted service partners who are contractually obligated to process it solely for the purpose of delivering ko8 platform services to you.
Cookie Transparency
ko8 uses cookies and similar tracking technologies strictly to improve platform performance, remember your session preferences, and deliver a more personalised gaming experience. We do not use tracking cookies for cross-site advertising profiling.
Information We Collect
ko8 collects personal information from players at various touchpoints throughout the account lifecycle — from initial registration through to ongoing use of our games, sportsbook, payment services, and customer support. We collect only the information that is genuinely necessary to provide you with a safe, personalised, and legally compliant gaming experience. The categories of data we collect are set out below.
| Category | Data Collected | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city/district) | Account registration |
| Identity Documents | National ID card, passport, or driving licence image | KYC verification process |
| Payment Data | bKash / Nagad / Rocket / Upay account numbers, Visa / Mastercard last-4 digits | Deposit & withdrawal transactions |
| Transaction Data | Deposit history, withdrawal history, bet history, game session records | Platform activity |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens | Automatic collection on site visit |
| Usage Data | Pages visited, games played, time spent, click patterns, search queries | Automatic collection via cookies |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limits set, time-out periods, player welfare flags | Responsible gaming tools |
ko8 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to us, we will take immediate steps to delete that information and permanently close the associated account. If you believe a minor has registered on the Platform, please contact our support team at once.
How We Use Your Information
ko8 uses the personal data it collects for specific, clearly defined purposes. We do not process your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which ko8 processes player data are outlined below.
- Account Management: To create, verify, and maintain your ko8 player account, including processing your registration details, authenticating your identity at login, and managing account settings and preferences.
- Service Delivery: To provide you with access to our full range of games (slots, live casino, cricket betting, Monster Triple, fishing games) and to process all associated deposits, wagers, and withdrawal requests accurately and in a timely manner.
- KYC & Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations and responsible gaming requirements, including verifying your age, identity, and the source of funds used for deposits.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and any other conduct that may constitute a breach of our Terms & Conditions or applicable law.
- Customer Support: To respond to your enquiries, resolve technical issues, process complaints, and provide assistance through our live chat and email support channels available 24/7 on Bangladesh Standard Time (UTC+6).
- Responsible Gaming: To monitor your gambling behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests you have set, and proactively reach out if our systems identify patterns that may indicate harmful gambling behaviour.
- Promotional Communications: To send you information about relevant ko8 promotions, bonuses, and seasonal offers (such as BPL or Eid campaigns) if you have opted in to receive marketing communications. You may opt out at any time by contacting support.
- Platform Improvement: To analyse aggregate usage data, game performance metrics, and player behaviour patterns in order to improve the functionality, security, and overall quality of the ko8 platform.
- Legal Obligations: To comply with any legal obligation, court order, or lawful request from a competent regulatory or law enforcement authority, including mandatory reporting requirements related to AML and financial crime.
- Contractual Performance: To fulfil ko8's contractual obligations to you under our Terms & Conditions, including the payment of verified winnings, the application of bonuses, and the enforcement of self-exclusion measures you have requested.
Data Sharing & Third Parties
ko8 does not sell, rent, or trade your personal data to any third party for commercial or advertising purposes. However, in order to deliver the full range of platform services to you, we work with a carefully selected set of trusted third-party service providers and partners. Any third party that receives your data from ko8 is contractually obligated to process it only for the specific purpose for which it was shared and to maintain security standards equivalent to our own.
- Payment Processors: ko8 works with bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) to facilitate deposits and withdrawals. These providers receive only the transaction data required to process your specific payment and are independently bound by their own data protection obligations.
- Game Content Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a session token and anonymised player ID) necessary to deliver their game content to your device. These providers do not receive your full identity or payment data.
- Identity Verification Services: ko8 may use a third-party KYC verification provider to assist with the authentication of identity documents submitted by players. These providers process your document data under strict confidentiality agreements and are not permitted to retain your data beyond the verification period.
- Security & Fraud Prevention Partners: ko8 works with specialist fraud detection and cybersecurity service providers who may receive technical data (such as IP addresses, device fingerprints, and session data) to assist in identifying and preventing fraudulent activity on the Platform.
- Analytics Providers: Anonymised and aggregated usage data may be shared with analytics service providers to help ko8 understand platform performance and player engagement trends. This data cannot be used to identify individual players.
- Legal & Regulatory Authorities: ko8 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or in connection with the investigation of financial crime or fraud.
Data Security & Storage
ko8 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no online platform can guarantee absolute security, ko8's security infrastructure reflects current industry best practices for online gambling platforms.
- 256-bit SSL Encryption: All data in transit between your device and ko8's servers is encrypted using TLS/SSL technology. This applies to all account login sessions, registration data, payment transactions, and support communications.
- Access Controls: Internal access to player data is governed by a strict role-based access control (RBAC) policy. Only staff members with a demonstrable need to access specific data categories are granted permission, and all access is logged and audited.
- Password Hashing: Player account passwords are never stored in plain text. ko8 uses industry-standard cryptographic hashing algorithms to store password credentials, meaning that even in the event of a server breach, your password cannot be recovered in its original form.
- Intrusion Detection: ko8's infrastructure is monitored 24/7 by automated intrusion detection systems (IDS) and security information and event management (SIEM) tools. Any anomalous activity triggers an immediate alert to our security team for investigation.
- Regular Security Audits: ko8 conducts periodic security audits and vulnerability assessments of its platform infrastructure. Where vulnerabilities are identified, they are remediated on a priority basis in accordance with our internal security response procedures.
- Data Breach Response: In the event of a confirmed personal data breach that poses a risk to player rights and freedoms, ko8 will notify affected players promptly and take all necessary steps to contain the breach, assess its impact, and prevent recurrence.
Data Retention Policy
ko8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The specific retention periods applied to each data category are summarised in the table below. Once the applicable retention period has expired, data is securely deleted or anonymised in accordance with our internal data disposal procedures.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal / AML compliance obligation |
| KYC Documents | Duration of account + 5 years post-closure | Regulatory requirement |
| Transaction & Betting Records | Duration of account + 5 years post-closure | Financial record-keeping obligation |
| Customer Support Correspondence | 3 years from last interaction | Contractual / dispute resolution |
| Technical & Usage Data (Logs) | Up to 12 months | Security / fraud prevention |
| Responsible Gaming Records | Duration of account + 5 years post-closure | Player welfare obligation |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Consent record-keeping |
Following the expiry of the applicable retention period, ko8 will securely destroy or permanently anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data (which cannot identify any individual player) may be retained indefinitely for statistical and platform improvement purposes.
Your Privacy Rights
As a ko8 player, you hold a set of rights with respect to the personal data that ko8 holds about you. ko8 is committed to respecting and facilitating these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team via live chat or by email at [email protected]. We will aim to respond to all valid data rights requests within 30 days of receipt.
You have the right to request a copy of all personal data that ko8 holds about you, along with information about how it is being used and with whom it has been shared.
If any personal data ko8 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to overriding legal and regulatory retention obligations.
You may request that ko8 temporarily restrict the processing of your personal data in specific situations, such as while a dispute regarding data accuracy is being resolved.
You have the right to receive a structured, machine-readable copy of the personal data you have provided to ko8, for the purpose of transferring it to another service provider.
You have the right to object to ko8 processing your personal data for direct marketing purposes. Upon receipt of an objection, ko8 will cease processing your data for that purpose immediately.
Where ko8 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
If ko8 makes any significant decision about your account through solely automated means, you have the right to request human review of that decision and to contest its outcome.
Policy Updates & Contact
ko8 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, regulatory requirements, or applicable law. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. The most current version of this Policy will always be available at https://ko8.app/privacy-policy.
Your continued use of the ko8 platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes to this Policy, you should discontinue use of the Platform and contact our support team to arrange the closure of your account in accordance with the account closure provisions in our Terms & Conditions.
- Minor Updates: Non-material changes (such as corrections of typographical errors, clarifications of existing language, or administrative updates) may be made without specific notice beyond the update of the effective date. Players are encouraged to review this Policy periodically.
- Material Updates: Where we make changes that significantly affect how we collect, use, or share your personal data, or that materially reduce your privacy rights, ko8 will provide advance notice of at least 14 days before the changes take effect, via email notification to all registered players.
- Contact Our Data Team: For any questions, concerns, or requests relating to this Privacy Policy or ko8's data practices, please contact our support team at . Our team is available 24/7 on Bangladesh Standard Time (UTC+6) and will respond to all data-related enquiries within 2 business days.
- Governing Language: This Privacy Policy is written in English. In the event of any inconsistency between this English version and any translated summary, the English version shall prevail.
Ready to Play at ko8?
Now that you understand how ko8 protects your personal data, explore our full range of games and sports betting options — all secured with SSL encryption and fair-play practices.